Automotive Service Excellence
Until the early 1970s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.
ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
At present there are over 420,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.
Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, parts specialists, collision damage estimators and auto service consultants.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.
The tests, which are conducted twice a year at over 700 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified professionals usually wear blue and white ASE insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.
Consumers should look for facilities that display the ASE Blue Seal of Excellence© logo.
I just met Augustin, and he really took good care of me. Replaced the damaged parts that were causing a vibration in my Dodge Ram. He took it for a test drive and made some recommendations for service. Great service, honest, friendly, and very reasonably priced. Thank you! I highly recommend this shop.
We were very thankful to have found Cruz Auto Repair on a late Saturday afternoon after the heater hose in our car sprung a leak on the interstate and leaked engine coolant everywhere. Augustin was able to fit us into his shop immediately and replaced the components right there while we waited, staying late past his normal closing time to ensure we'd be able to get home that evening. He was very down-to-earth, knew what he was doing, and charged a very reasonable rate for the work performed.
I had a master cylinder replaced on my Toyota. Efficient and honest service. It is my newly discovered, go to garage, when I do not have time or the place to work on my own car.
Great customer service! Honest guys. Very reasonable prices! They explained everything to me before signing any papers or performing any work. They are very professional. Highly recommend this shop without hesitation.
I got a great deal with Cruz Auto Repair. They were fair, honest and fast. I'll definitely recommend these guys to my family and friends.
Reasonable price and the best auto repair with diamond certified warranty!
Allow me to start by saying that we chose this shop because my wife is the Extended Care Director and a part-time substitute teacher at the school the owner (Cruz) has his son in. The owner and I spoke during and after the process, and it seemed like it was important to him to do a good job. They back their work with a full 180 day warranty - good in all 50 states! That's hard to beat!
Great turn around time for a last minute appointment. The receptionist was very friendly and helpful. My only critique, help the receptionist with the calls regarding diagnosis. She did the best she could, but wasn't able to answer technical questions. Overall, great shop. And we will be back.
Great Shop and Great work! Thank you Mr. Cruz and staff for always taking care of our vehicles! Thank You Much!
A truly honest, reliable professional. I went in for a transmission overhaul and payed for this major project upfront, IN CASH. To my surprise I get a call back that they were able to find the real issue and refunded me over $2,000!! Any other unethical mechanic would have easily kept the cash and do the unnecessary work. He's a good and honest mechanic; a rare find indeed!